Customer Service Representative (CSR)

gobravvo; Kennesaw (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Temp-to-hire option

Supportive work environment

Job summary

gobravvo in Kennesaw, GA is seeking a Customer Service Representative to serve as the primary contact for customers, handle inquiries, and process orders. The role involves maintaining customer records in CRM and Excel, and supporting trade shows and marketing campaigns.

This full-time position emphasizes collaboration across departments, accuracy, and professional customer service, with opportunities for growth within a dynamic team.

Qualifications

• Experience in customer service, account management, or inside sales.
• Excellent verbal and written communication; build professional relationships.
• Experience handling inbound and outbound calls in fast-paced environments.
• Strong Microsoft Office skills (Word, Excel, Outlook, PowerPoint).
• Familiarity with CRM systems and willingness to learn new software.
• Exceptional attention to detail and ability to manage multiple priorities.
• Associate degree or equivalent experience preferred.

Responsibilities

• Manage inbound and outbound phone calls and process orders.
• Serve as main contact for product and account questions.
• Maintain accurate customer records in CRM and Excel.
• Support trade shows and marketing campaigns.
• Collaborate with internal teams to resolve customer issues.
• Handle accounts receivable tasks including invoicing and follow-ups.
• Assist with marketing leads and customer database updates.
• Participate in company events and administrative tasks.

Skills

Communication skills

Multitasking

Attention to detail

Teamwork

Problem solving

Independent work

Education

Associate degree or equivalent experience

Tools

CRM systems

Microsoft Excel

Job description

The role of Customer Service Representative (CSR) is critical in ensuring an outstanding customer experience, serving as the primary point of contact for customers, and supporting the smooth operation of account management and order processing. As a Customer Service Representative, you will be responsible for handling a range of customer inquiries, supporting account activities, and collaborating with multiple departments to provide seamless service. This position in Kennesaw, GA offers a dynamic environment where your interpersonal skills, problem-solving abilities, and attention to detail will contribute significantly to both customer satisfaction and the success of the organization. Working as a Customer Service Representative (CSR) allows you to leverage your communication skills and organizational expertise while building professional relationships and identifying opportunities to promote products and services offered by the company.

As a Customer Service Representative (CSR) in Kennesaw, GA, your daily responsibilities will include managing inbound and outbound phone calls, processing orders, resolving inquiries, and updating customer records accurately within the CRM and Microsoft Excel systems. You will also play a key role in supporting trade shows, marketing campaigns, and company-sponsored events. Your ability to provide exceptional customer service, manage multiple priorities, and collaborate across departments will be essential in maintaining high levels of customer satisfaction and supporting the ongoing growth of the company.

In this full-time position, you will be expected to maintain a high level of professionalism, adhere to company policies, and demonstrate a strong commitment to teamwork and customer success. This is a fantastic opportunity for individuals with experience in customer service, inside sales, or account management who are looking to further develop their career within a supportive and growth-oriented environment. The Kennesaw, GA area is known for its vibrant community and offers a positive work setting with ample opportunities for professional advancement.

Customer Service Representative (CSR) - Summary

• Serve as the primary contact for customers, addressing inquiries, processing orders, and managing account activities.
• Support the promotion of products and solutions while ensuring a positive, professional customer experience.
• Collaborate with various departments to resolve issues, support marketing initiatives, and contribute to overall business objectives.

Duties & Responsibilities

• Provide exceptional customer service through inbound and outbound phone calls.
• Act as the main point of contact for customer questions regarding products and account details.
• Build and maintain positive relationships with customers, identifying opportunities to recommend new products and solutions.
• Conduct outbound calls to promote products, generate new business, and support marketing efforts.
• Process customer orders, returns, and sample requests with a focus on accuracy and customer satisfaction.
• Collaborate with internal teams to resolve customer concerns and provide timely follow-up.
• Maintain accurate customer records and call logs using CRM systems and Microsoft Excel.
• Handle accounts receivable tasks, including invoicing, customer follow-ups, and reporting.
• Assist with incoming marketing leads and manage customer database updates.
• Support administrative functions such as processing mail and distributing customer correspondence.
• Participate in trade shows, customer events, and other company-sponsored activities as needed.
• Complete various administrative tasks and reporting to support sales, marketing, and customer service operations.
• Work closely with team members to ensure a seamless customer experience and effective cross-departmental collaboration.

Salary & Benefits

• Competitive hourly pay structure.
• Opportunities for growth and advancement within the company.
• Potential for temp-to-hire employment based on performance and business needs.
• Supportive work environment in Kennesaw, GA, fostering career development.

Qualifications & Requirements

• Previous experience in customer service, account management, inside sales, or a similar customer-facing role preferred.
• Excellent verbal and written communication skills, with the ability to build rapport and maintain professional relationships.
• Experience handling both inbound and outbound customer calls in a fast-paced setting.
• Strong proficiency with Microsoft Office Suite, particularly Word, Excel, Outlook, and PowerPoint.
• Familiarity with CRM systems and a willingness to learn new software platforms as required.
• Exceptional attention to detail, organizational skills, and the ability to manage multiple priorities effectively.
• Self-driven, dependable, and able to work independently as well as collaboratively within a team environment.
• Demonstrated problem-solving skills and a commitment to delivering outstanding customer service.
• Associate degree or equivalent experience preferred.
• Professional demeanor, positive attitude, and a solid work ethic.
• Ability to thrive in a dynamic, fast-paced environment while maintaining responsiveness and accuracy.

Ideal Candidate Snapshot

• Possesses a strong passion for customer service and relationship management.
• Is comfortable using technology, including CRM systems and Microsoft Office applications.
• Excels at multi-tasking, prioritization, and attention to detail.
• Demonstrates professionalism, reliability, and a team-oriented mindset.
• Is eager to learn, adapt, and contribute to a positive work environment.
• Shows initiative in promoting products and supporting sales efforts where appropriate.

Other Relevant Information

• This Customer Service Representative (CSR) position is based in Kennesaw, GA, offering a supportive and engaging work environment with opportunities for professional development.

Equal Opportunity Employer (EEO): All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.