Customer Experience Specialist

gobravvo; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Contract-to-hire

Collaborative team environment

Skill development

Job summary

gobravvo is seeking a Customer Service Representative to be the first point of contact for participants in our programs. You will follow structured workflows, use scripts, and document interactions with precision to ensure consistent, high-quality support.

The role emphasizes clear communication, organization, and the ability to handle a high-volume environment. Experience in CRM or ticketing is a plus, and new graduates are welcome to apply.

Qualifications

• Clear, warm communicator with a passion for helping others succeed.
• Strong attention to detail and reliable follow-through.
• Ability to work within structured processes and adhere to established guidelines.
• Consistent, dependable work habits and ability to meet deadlines.
• Calm, focused approach in high-volume, fast-paced environments.
• Authorized to work in the United States.
• Commitment to professional, inclusive communication practices.

Responsibilities

• Handle inbound questions and guide individuals through company-standard workflows.
• Conduct information-gathering calls using predefined scripts to ensure accuracy and consistency.
• Record detailed notes and promptly update internal documentation after each interaction.
• Monitor and manage task queues to ensure daily progress and timely completion of tasks.
• Identify and elevate unusual cases to internal team leads as necessary.
• Support seamless handoffs and communication across internal teams.

Skills

Clear communicator

Attention to detail

Structured processes

Reliability

Calm under pressure

Tools

CRM software

Ticketing systems

Job description

gobravvo is seeking a Customer Service Representative to be the first point of contact for participants in our programs. You will follow structured workflows, use scripts, and document interactions with precision to ensure consistent, high-quality support.

The role emphasizes clear communication, organization, and the ability to handle a high-volume environment. Experience in CRM or ticketing is a plus, and new graduates are welcome to apply.