Customer Experience & Fulfillment Associate - Full Time

Bloomingdale's Inc.; Brea, Northern (CA, KY); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Career development

Job summary

Macy's in Brea, CA is hiring an At Your Service Center Associate. You will deliver a seamless shopping experience, support BOPS and returns, handle transactions, and keep the pickup area inviting.

Role requires flexibility across shifts, strong communication, and teamwork to meet daily sales goals while maintaining store standards. This full-time position emphasizes hospitality and efficient service.

Qualifications

• Must be flexible with days, evenings, weekends and holidays.
• Able to understand and communicate effectively with customers, coworkers, and supervisors.
• Read and understand employment policies in English.
• Decision-making in real-time to meet customer needs.

Responsibilities

• Assist customers in all aspects of total store fulfillment, including BOPIS and returns.
• Proficient in transactions and systems needed to complete sales.
• Keep pickup and return areas organized and curbside BOPS deliveries timely.
• Engage customers with hospitality and build relationships.
• Support teammates to achieve daily sales goals and service standards.

Skills

Multitasking

Problem solving

Attention to detail

Customer service

Communication

Teamwork

Flexibility

Cash handling

Tools

POS system

Cash register

Handheld devices

Job description

Macy's in Brea, CA is hiring an At Your Service Center Associate. You will deliver a seamless shopping experience, support BOPS and returns, handle transactions, and keep the pickup area inviting.

Role requires flexibility across shifts, strong communication, and teamwork to meet daily sales goals while maintaining store standards. This full-time position emphasizes hospitality and efficient service.