At Your Service Center Specialist

Macy's; San Mateo (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is looking for an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You'll support BOPS, returns, order pickups, and related tasks while upholding our service standards.

Joining Macy's means working in a fast-paced environment with flexible shifts, including nights, weekends and holidays. You will help keep the store welcoming, assist customers, and contribute to achieving daily sales goals with enthusiasm and teamwork.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Ability to understand and communicate with customers and coworkers.
• Proficient in English reading employment policies and procedures.
• Strong problem-solving and decision-making in real time.
• Comfortable learning and using store systems for transactions.
• Goal-oriented with daily sales targets and loyalty benefits knowledge.

Responsibilities

• Welcome customers with genuine hospitality and keep service areas clean and inviting.
• Assist with Buy Online Pickup In Store (BOPS), returns, and order pickups.
• Proficiently complete transactions and support total store fulfillment.
• Promote Loyalty program benefits and ensure customers have what they need.
• Collaborate with teammates to deliver consistent, high-quality service.

Skills

Customer service

Communication

Multitasking

Sales goals

Teamwork

Adaptability

Cash handling

Tools

POS system

Handheld devices

Job description

Macy's is looking for an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You'll support BOPS, returns, order pickups, and related tasks while upholding our service standards.

Joining Macy's means working in a fast-paced environment with flexible shifts, including nights, weekends and holidays. You will help keep the store welcoming, assist customers, and contribute to achieving daily sales goals with enthusiasm and teamwork.