Customer Experience & Frontline Training Coordinator

The TJX Companies, Inc.; Pittsburgh (Allegheny County); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Job summary

The TJX Companies, Inc. is seeking a frontline supervisor to promote a Highly Satisfied customer experience and drive loyalty. You will train Associates, manage register operations, and ensure coverage and cash controls on the sales floor.

Ideal candidates will have strong interpersonal and customer service skills, flexibility to work evenings/weekends, and experience in retail supervisory roles. This position is based at a TJX Sierra location in Pittsburgh and offers competitive compensation.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Trains and mentors all Associates on Policies and Procedures
• Maintains cash controls including change fund
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Monitors frontline equipment and safety; reports issues to management
• Other duties as assigned

Skills

Interpersonal skills

Customer service

Teamwork

Cash handling

Education

High School diploma

Job description

The TJX Companies, Inc. is seeking a frontline supervisor to promote a Highly Satisfied customer experience and drive loyalty. You will train Associates, manage register operations, and ensure coverage and cash controls on the sales floor.

Ideal candidates will have strong interpersonal and customer service skills, flexibility to work evenings/weekends, and experience in retail supervisory roles. This position is based at a TJX Sierra location in Pittsburgh and offers competitive compensation.