Route Scheduler & Field Support: Drive Service Excellence

Compass Group USA; Tampa (FL); Remote; USD 21,000 - 39,000; Full time

Benefits offered by this job

Retirement plan

Health & wellness programs

Discount marketplace

Identity theft protection

Pet insurance

Voluntary benefits

Job summary

Canteen, a unit of Compass Group USA, is seeking a Customer Service Manager to oversee daily operations, manage route drivers, and ensure product availability. You will act as the primary contact for client inquiries and work with drivers and the operations team to resolve issues and maintain service standards.

The ideal candidate is customer-focused, well organized, and proactive, capable of juggling multiple priorities while building strong client relationships.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• 3+ years driving experience required.
• Valid non-CDL Class C license (state dependent) and good driving record.
• Experience leading, mentoring, and developing frontline teams.
• Experience in route management, merchandising, and retail or food & beverage environments.

Responsibilities

• Manage site visits and client retention.
• Assist branches with grand openings.
• Ensure compliance with local and national account standards; review reporting.
• Develop action plans to improve food waste and related metrics.
• Create an account-level sales plan and track profitability.
• Coordinate efforts to improve customer retention and client experience at the point of sale.
• Drive merchandising standards and introduce new products to increase revenue.
• Oversee route driver functions when needed, delivering products on a route.

Skills

Leadership

Customer service

Communication

Team development

Travel readiness

Safety awareness

Education

Bachelor's degree preferred

Two-year college degree acceptable

Job description

Canteen, a unit of Compass Group USA, is seeking a Customer Service Manager to oversee daily operations, manage route drivers, and ensure product availability. You will act as the primary contact for client inquiries and work with drivers and the operations team to resolve issues and maintain service standards.

The ideal candidate is customer-focused, well organized, and proactive, capable of juggling multiple priorities while building strong client relationships.