Customer Experience & ERP Order Specialist

Fragrancemfg; Allentown (Lehigh County); On-site; USD 40,000 - 55,000; Full time

Job summary

A manufacturing company in Allentown is seeking a Customer Experience Specialist to enhance customer satisfaction through effective order management and communication. This role involves being the primary contact for clients, ensuring seamless order processing within the ERP system. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to problem-solving. Join a dynamic team focused on continuous improvement and exceptional customer service.

Qualifications

• 1-3 years in a customer-facing role, preferably within a manufacturing or supply chain environment.
• Intermediate proficiency in Microsoft Office tools.
• Experience with basic order processing systems.

Responsibilities

• Serve as the primary contact for customers during production.
• Manage customer orders within the ERP system.
• Proactively communicate updates and changes to customers.

Skills

Strong verbal and written communication skills

Exceptional attention to detail and organizational skills

Ability to collaborate across teams

Proactive problem-solving

Education

High school diploma or equivalent

Associate’s or higher degree in Business, Marketing, or Sales

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM system

Job description

A manufacturing company in Allentown is seeking a Customer Experience Specialist to enhance customer satisfaction through effective order management and communication. This role involves being the primary contact for clients, ensuring seamless order processing within the ERP system. The ideal candidate will possess strong communication skills, attention to detail, and a proactive approach to problem-solving. Join a dynamic team focused on continuous improvement and exceptional customer service.