Customer Experience Specialist: Seamless Orders & Support

Triumph Funding Corp; Allentown (Lehigh County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Collaboration-driven work environment

Growth opportunities

Job summary

A leading manufacturing company in Allentown seeks a Customer Experience Specialist to enhance customer satisfaction. The role involves managing customer orders, ensuring seamless communication, and collaborating with internal teams. Candidates should have 1-3 years of experience in a customer-facing role and proficiency in Microsoft Office. Join a vibrant team that values integrity, teamwork, and proactive problem-solving in a customer-focused environment.

Qualifications

• 1-3 years of experience in a customer-facing role, preferably within a manufacturing or supply chain environment.
• Intermediate proficiency in Microsoft Office applications.
• Experience using basic order processing systems.

Responsibilities

• Serve as the primary point of contact with customers.
• Process, manage and update customer orders within the ERP system.
• Communicate order updates, production dates, and potential delays.

Skills

Communication skills

Attention to detail

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Associate’s degree in Business, Marketing, or Sales

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

CRM system

Job description

A leading manufacturing company in Allentown seeks a Customer Experience Specialist to enhance customer satisfaction. The role involves managing customer orders, ensuring seamless communication, and collaborating with internal teams. Candidates should have 1-3 years of experience in a customer-facing role and proficiency in Microsoft Office. Join a vibrant team that values integrity, teamwork, and proactive problem-solving in a customer-focused environment.