Customer Account Specialist

Mayville Engineering Company, Inc.; Town of Mayville (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Mayville Engineering Company, Inc. is seeking a customer service professional to enter and process sales orders, address inquiries, and support the sales team.

This role focuses on accurate order entry, pricing review, and timely responses to customer questions, with collaboration across production control, shipping, and materials. Strong communication, ERP knowledge, problem solving, and attention to detail are essential; high school diploma required.

Qualifications

• High school diploma, GED, or equivalent required.
• Prior customer service experience preferred.

Responsibilities

• Enters and processes sales orders accurately and in a timely manner.
• Reviews pricing on orders to ensure alignment with quotes and pricing policies.
• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
• Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met.
• Escalates issues to appropriate resource as needed.
• Preemptively identifies issues and suggests ways to solve.
• Contributes to continuous improvement projects within function.
• Completes other duties as assigned.

Skills

Communication skills

ERP systems

Problem solving

Attention to detail

Customer service

Time management

Education

High school diploma or equivalent

Tools

N/A

Job description

Enters and processes orders, researches customer issues, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Job Responsibilities

• Enters and processes sales orders accurately and in a timely manner.
• Reviews pricing on orders to ensure alignment with quotes and pricing policies.
• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
• Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met.
• Escalates issues to appropriate resource as needed.
• Preemptively identifies issues and suggests ways to solve.
• Contributes to continuous improvement projects within function.
• Completes other duties as assigned.

Job Skills Requirements

• Solid communication skills (verbal and written) and interpersonal skills.
• Knowledge and understanding of Enterprise Resource Planning (ERP) systems.
• Good problem solving and data analysis skills.
• Strong attention to detail.
• Solid customer service skills, ensuring customer satisfaction.
• Good organizational and time management skills.

Educational Requirements

• High school diploma, GED, or equivalent required.

Experience Requirements

• Prior customer service experience preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.