Customer Experience Specialist - Order Management & SAP

IEWC; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading customer service provider in Phoenix, Arizona is seeking a Customer Service Representative to deliver exceptional support to customers by managing orders, responding to inquiries, and collaborating with internal teams. Candidates should possess at least 6 months of customer service experience and a high school diploma. This role requires proficiency in SAP and Microsoft applications, with opportunities for continuous improvement.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 6 months+ of customer service experience in any industry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Responsibilities

• Manage customer orders with high accuracy by reviewing purchase orders and entering orders into SAP.
• Respond to all customer inquiries with urgency and first-contact resolution.
• Run back/late order reports and collaborate with customers to manage expectations.

Skills

Customer service experience

Problem-solving

Technical competency

Education

High school diploma or equivalent

Associate’s or bachelor’s degree

Tools

Microsoft Office

Salesforce

SAP

Rubicon

Job description

A leading customer service provider in Phoenix, Arizona is seeking a Customer Service Representative to deliver exceptional support to customers by managing orders, responding to inquiries, and collaborating with internal teams. Candidates should possess at least 6 months of customer service experience and a high school diploma. This role requires proficiency in SAP and Microsoft applications, with opportunities for continuous improvement.