Order & Customer Experience Specialist

Storm Search; Reno (NV); On-site; USD 70,000 - 75,000; Full time

Job summary

A logistics and supply chain company in Nevada is seeking a Customer Service Specialist to manage customer order processing, resolve issues, and ensure timely delivery. The ideal candidate should have experience in customer service within manufacturing and possess strong communication and problem-solving skills. This full-time role supports a fast-paced environment, requiring proficiency with ERP systems like SAP and Oracle. The base pay range is $70,000.00 to $75,000.00 annually and includes opportunities for career growth.

Qualifications

• Experience in customer service within a manufacturing, distribution, or industrial environment preferred.
• Ability to thrive in a fast-paced, high-volume environment and manage competing priorities.
• Customer-focused mindset with the ability to build relationships and drive positive customer outcomes.

Responsibilities

• Manage daily customer order processing from entry through shipment.
• Serve as the main point of contact for customer inquiries.
• Collaborate with production, planning, purchasing, and logistics teams.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Proficiency with ERP systems

Attention to detail

Tools

SAP

Oracle

Infor

Microsoft Office

Job description

A logistics and supply chain company in Nevada is seeking a Customer Service Specialist to manage customer order processing, resolve issues, and ensure timely delivery. The ideal candidate should have experience in customer service within manufacturing and possess strong communication and problem-solving skills. This full-time role supports a fast-paced environment, requiring proficiency with ERP systems like SAP and Oracle. The base pay range is $70,000.00 to $75,000.00 annually and includes opportunities for career growth.