ERP-Driven Customer Experience Specialist

ALTOR; Keller (TX); Hybrid; USD 45,000 - 60,000; Full time

Job summary

A leading manufacturing firm located in Keller, TX, is looking for a Customer Care Specialist. This full-time role involves acting as a primary contact for customer interactions, processing orders, and ensuring customer satisfaction. Candidates should have a Bachelor's Degree and at least 3 years of experience in customer service within a manufacturing setup. Proficiency in ERP systems and Microsoft Office is essential. The position requires occasional onsite presence as it's a hybrid role.

Qualifications

• Minimum of 3 years of experience in customer service, preferably in a manufacturing environment.
• Knowledge of Microsoft Suite—Word, Excel, PowerPoint; and proficiency in office software.
• Experience with ERP Systems (Oracle, SAP, NetSuite) preferred.

Responsibilities

• Act as the primary point of contact for customer inquiries.
• Handle customer complaints and provide swift resolutions.
• Assist customers with order processing and tracking.

Skills

Customer service experience

Problem resolution

Communication skills

Education

Bachelor's Degree or equivalent work experience

Tools

Microsoft Office Suite

ERP Systems (Oracle, SAP, NetSuite)

Salesforce

Job description

A leading manufacturing firm located in Keller, TX, is looking for a Customer Care Specialist. This full-time role involves acting as a primary contact for customer interactions, processing orders, and ensuring customer satisfaction. Candidates should have a Bachelor's Degree and at least 3 years of experience in customer service within a manufacturing setup. Proficiency in ERP systems and Microsoft Office is essential. The position requires occasional onsite presence as it's a hybrid role.