Order & Customer Care Specialist (ERP)

Balchem Corporation; Maryland Heights (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

A specialty ingredients company located in Maryland Heights seeks a detail-oriented individual to handle all order processing for current and new business accounts. The role entails managing customer inquiries regarding product details, prices, and shipping, as well as entering orders into the ERP system. A proactive approach and strong communication skills are essential, alongside a high school diploma or GED, with a preference for candidates holding a college degree. Experience in a manufacturing setting is desirable.

Qualifications

• Proactive, communicative, pleasant and thorough email and telephone skills.
• Manufacturing experience preferred.
• Experience working with customers successfully.

Responsibilities

• Handle all order processing for current accounts and new business.
• Respond to inquiries regarding products, pricing, and shipping.
• Enter all orders into the ERP system.

Skills

Proactive communication

Customer service experience

ERP system knowledge

Independent and accurate work

Education

College degree preferred

High school diploma or GED acceptable

Job description

A specialty ingredients company located in Maryland Heights seeks a detail-oriented individual to handle all order processing for current and new business accounts. The role entails managing customer inquiries regarding product details, prices, and shipping, as well as entering orders into the ERP system. A proactive approach and strong communication skills are essential, alongside a high school diploma or GED, with a preference for candidates holding a college degree. Experience in a manufacturing setting is desirable.