ERP/CRM‑Savvy Order Specialist (Hybrid)

Equiliem; Bethlehem (Northampton County); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Life Insurance

Matching 401(k)

Commuter Benefits

Employee Discounts & Rewards

Job summary

Equiliem in Bethlehem, PA is seeking a Customer Service Representative to enter and manage sales orders, maintain customer data, and coordinate with internal teams for timely fulfillment.

The role emphasizes accuracy, ERP/CRM proficiency, and strong communication. Hybrid work begins after onboarding, with on-site training completed at the start of employment and ongoing customer-focused support throughout the order process.

Qualifications

• 3–5 years of professional experience in a business environment, preferably in customer service.
• Experience processing customer or sales orders and using ERP/CRM systems.
• Strong written and verbal communication with attention to detail.
• Ability to work onsite during training and shift to a hybrid arrangement after training.

Responsibilities

• Process sales orders and customer transactions with high accuracy.
• Respond to customer requests by phone or other channels in a timely, professional manner.
• Maintain accurate customer information in CRM systems.
• Coordinate with internal teams to support on-time order fulfillment.
• Proactively identify and resolve issues and document system information.

Skills

ERP systems

CRM systems

Attention to detail

Order processing

SAP experience

Salesforce experience

MS Outlook / Office

Education

High school diploma or GED

Tools

SAP ERP

Salesforce

Microsoft Office

Job description

Equiliem in Bethlehem, PA is seeking a Customer Service Representative to enter and manage sales orders, maintain customer data, and coordinate with internal teams for timely fulfillment.

The role emphasizes accuracy, ERP/CRM proficiency, and strong communication. Hybrid work begins after onboarding, with on-site training completed at the start of employment and ongoing customer-focused support throughout the order process.