Customer Experience Engineer (Hybrid: On-site 1x/wk)

Cardinal Health, Inc.

Field (KY)

On-site

USD 38,000 - 48,000

Full time

8 days ago

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Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

HSA

Flexible spending accounts

Job summary

Cardinal Health Dublin Headquarters is seeking a Customer Experience Engineer to translate business needs into technical specifications for clinical applications and to collaborate with development and business teams, ensuring the voice of the customer informs product improvements.

The role requires diagnosing hardware, software and network issues, configuring systems, managing user accounts, and training users on our commercial technologies while maintaining strong cross‑functional

Qualifications

2–4 years of experience, preferred
Associates degree in related field, or equivalent work experience, preferred
Windows OS (all versions) and Microsoft Office expert, preferred
Hardware and Networking proficiency, preferred
Experience with computer hardware such as tablets and printers
Understanding of DNS server and basic IP routing, preferred
General knowledge of EDI, preferred
Experience with healthcare or pharmacy workflows, preferred
Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred
Demonstrate strong analytical and project management skills
Strong collaboration, multi-tasking, and organization skills
Strong oral and written English communication skills
Demonstrate thorough knowledge of the industry and trends

Responsibilities

Serving as the initial point of contact for technical inquiries and providing clear, understandable explanations to both technical and non-technical users.
Diagnosing and resolving issues related to hardware, proprietary software, and network connectivity, via phone and email.
Configuring and maintaining computer systems, software applications, and peripherals.
Interacting with Product Owners, Development Teams and Technical Account Managers to become proficient with both business purpose and customer workflows as well as the technical architecture of our applications.
Proactively develop and maintain technical knowledge of the technologies we support, staying informed with current trends and best practices.
Logging, managing, and prioritizing support requests and issues using QuickBase.
Escalating complex or unresolved issues to a higher-level support team when necessary.
Providing basic training and guidance to users on how to use our commercial technologies.