Healthcare Tech Customer Experience Engineer (Hybrid)

Cardinal Health, Inc.

Salt Lake City (UT)

Hybrid

USD 38,000 - 48,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Paid time off

Job summary

Cardinal Health, Inc. is seeking a Customer Experience Engineer within a hybrid environment. You will be the first contact for technical inquiries, diagnose hardware and software issues, and guide users through diagnosis steps.

The role involves collaboration across product, development, and support teams to improve customer outcomes. The position emphasizes translating business needs into technical solutions, maintaining up-to-date knowledge of supported technologies, and delivering strong

Qualifications

2-4 years of experience in customer-facing technical support
Proficient with Windows OS and Microsoft Office
Basic networking concepts and DNS/IP routing
Experience with healthcare or pharmacy workflows is preferred

Responsibilities

Serve as the initial point of contact for technical inquiries with a customer-focused mindset
Diagnose and resolve hardware, software, and connectivity issues via phone and email
Configure and maintain computer systems, software, and peripherals
Collaborate with Product Owners and Development Teams to understand workflows and architecture
Proactively maintain technical knowledge and best practices
Log, manage, and prioritize support requests using QuickBase and document resolutions
Escalate complex issues to higher-level teams when needed
Provide basic training to users on our commercial technologies