Customer Success Engineer — Healthcare Tech

Cardinal Health, Inc.; Austin (TX); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

myFlexPay access to wages before pay

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Customer Experience Engineer to support clinical applications and commercial technologies. The role involves translating business needs into technical specs, maintaining relationships across teams, and driving standard processes.

You will diagnose issues, guide users, and collaborate with Product Owners and Technical Account Managers. Hybrid schedule; on-site weekly at the Dublin, OH HQ.

Qualifications

• 2–4 years of experience in a customer support or technical role.
• Associates degree or equivalent work experience preferred.
• Windows OS expertise preferred.
• Hardware and networking proficiency preferred.
• Experience with healthcare workflows or pharmacy tech is a plus.
• Strong analytical and project management skills.
• Excellent written and oral English communication.

Responsibilities

• Serve as the initial contact for technical inquiries with a customer-focused mindset.
• Diagnose and resolve hardware, software, and network issues via phone or email.
• Configure and maintain computer systems, software, and peripherals.
• Collaborate with product owners and development teams to understand workflows.
• Proactively develop technical knowledge and keep up with industry trends.
• Log and prioritize support requests using QuickBase and document solutions.
• Escalate complex issues to higher-level teams when needed.
• Provide basic training and guidance on our technologies.

Skills

Customer support

Technical inquiries

Remote tools

DNS & networking

English communication

Education

Associates degree or equivalent

Job description

Cardinal Health is seeking a Customer Experience Engineer to support clinical applications and commercial technologies. The role involves translating business needs into technical specs, maintaining relationships across teams, and driving standard processes.

You will diagnose issues, guide users, and collaborate with Product Owners and Technical Account Managers. Hybrid schedule; on-site weekly at the Dublin, OH HQ.