Customer Experience Engineer (Healthcare Tech)

Cardinal Health; Dublin (OH); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Job summary

Cardinal Health, Inc. in Dublin HQ seeks a Customer Experience Engineer to be the first contact for technical inquiries, diagnose hardware and software issues, and guide users through diagnostic steps. You’ll configure systems, manage accounts, and cooperate with product teams to align solutions with customer workflows.

The role requires on-site presence at Cardinal Health Dublin HQ weekly, strong English communication, and familiarity with EMR/EHR and healthcare billing software.

Qualifications

• Associates degree in related field or equivalent work experience.
• Experience with Windows OS and Microsoft Office preferred.
• Knowledge of healthcare workflows and EMR/EHR systems is a plus.

Responsibilities

• Serve as the initial point of contact for technical inquiries with a customer-focused approach.
• Diagnose and resolve hardware, software, and network issues via phone and email.
• Configure and maintain computer systems, accounts, and access permissions.
• Collaborate with Product Owners and Development Teams to understand workflows and technical architecture.

Skills

Windows & MS Office

Hardware & Networking

DNS & IP routing

EMR/EHR

Healthcare workflows

Education

Associate degree or equivalent

Tools

DNS

IP routing

Job description

Cardinal Health, Inc. in Dublin HQ seeks a Customer Experience Engineer to be the first contact for technical inquiries, diagnose hardware and software issues, and guide users through diagnostic steps. You’ll configure systems, manage accounts, and cooperate with product teams to align solutions with customer workflows.

The role requires on-site presence at Cardinal Health Dublin HQ weekly, strong English communication, and familiarity with EMR/EHR and healthcare billing software.