Customer Experience Engineer (Hybrid)

Cardinal Health, Inc.

Frankfort (KY)

Hybrid

USD 38,000 - 48,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Customer Experience Engineer in a hybrid/US-wide field role. The position focuses on supporting clinical software, healthcare workflows, and user training while collaborating with product and development teams.

The role requires 2–4 years of experience, an associates degree or equivalent, and strong knowledge of Windows, networking, and EMR/EHR systems. Expect on-site weekly presence at the Dublin HQ according to local policy.

Qualifications

2–4 years of experience, preferred.
Associates degree in related field, or equivalent work experience, preferred.
Windows OS (all versions) and Microsoft Office expert, preferred.
Hardware and Networking proficiency, preferred.
Experience with computer hardware such as tablets and printers, preferred.
Understanding of DNS server and basic IP routing, preferred.
General knowledge of EDI, preferred.
Experience with healthcare or pharmacy workflows, preferred.
Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred.
Demonstrate strong analytical and project management skills

Responsibilities

Serving as the initial point of contact for technical inquiries and providing clear explanations to users.
Diagnosing and resolving issues related to hardware, software, and network connectivity via phone and email.
Configuring and maintaining computer systems, software applications, and peripherals.
Interacting with Product Owners, Development Teams and Technical Account Managers to understand business and technical needs.
Proactively maintain knowledge of supported technologies and trends.
Logging, managing, and prioritizing support requests using QuickBase and documenting solutions.
Escalating complex issues to higher-level teams when needed.
Providing basic training and guidance to users on our technologies.