Healthcare Tech Customer Success Engineer

Cardinal Health, Inc.; Providence (RI); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

401k savings plan

Health savings account (HSA)

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Job summary

Cardinal Health, Inc. is seeking a Customer Experience Engineer to support clinical applications, translate business needs into technical specs, and collaborate with product teams.

The role emphasizes customer-centric problem solving, strong communication, and a willingness to be on-site at the Dublin Headquarters once weekly for local applicants. The position includes shift coverage Monday–Friday, 10:30 AM–7:00 PM EST, with emphasis on diagnosing hardware/software issues, configuring systems,

Qualifications

• 2-4 years of experience, preferred
• Associates degree in related field, or equivalent work experience, preferred
• Windows OS (all versions) and Microsoft Office expert, preferred
• Hardware and Networking proficiency, preferred
• Experience with computer hardware such as tablets and printers
• Understanding of DNS server and basic IP routing, preferred
• General knowledge of EDI, preferred
• Experience with healthcare or pharmacy workflows, preferred
• Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software, preferred
• Demonstrate strong analytical and project management skills
• Strong collaboration, multi-tasking, and organization skills
• Strong oral and written English communication skills
• Demonstrate thorough knowledge of the industry and trends

Responsibilities

• Serving as the initial point of contact for technical inquiries and providing clear, understandable explanations to both technical and non-technical users
• Diagnosing and resolving issues related to hardware, proprietary software, and network connectivity, via phone and email
• Configuring and maintaining computer systems, software applications, and peripherals
• Interacting with Product Owners, Development Teams and Technical Account Managers to understand business priorities and workflows
• Proactively develop and maintain technical knowledge of the technologies supported
• Logging, managing, and prioritizing support requests using QuickBase
• Escalating complex or unresolved issues to higher-level support when necessary
• Providing basic training and guidance to users on our technologies

Skills

Windows OS

Hardware networking

Customer communication

English communication

Troubleshooting

Remote support

Education

Associates degree in related field

Tools

QuickBase

EMR/EHR software

Job description

Cardinal Health, Inc. is seeking a Customer Experience Engineer to support clinical applications, translate business needs into technical specs, and collaborate with product teams.

The role emphasizes customer-centric problem solving, strong communication, and a willingness to be on-site at the Dublin Headquarters once weekly for local applicants. The position includes shift coverage Monday–Friday, 10:30 AM–7:00 PM EST, with emphasis on diagnosing hardware/software issues, configuring systems,