Customer Experience Engineer (Hybrid)

Cardinal Health, Inc.; Pierre (SD); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k

Job summary

Cardinal Health, Inc. is seeking a Customer Experience Engineer to support clinical applications and technical inquiries.

You will translate business requirements into technical specs, maintain relationships with development and business teams, and drive standard processes while communicating across stakeholders. The role requires understanding business priorities, strong technical acumen, and the ability to translate information for non-technical audiences.

Qualifications

• Associates degree or equivalent work experience preferred.
• 2–4 years in customer success or technical support roles.
• Experience with Windows OS and basic networking concepts.
• Familiarity with healthcare IT workflows and EMR/EHR systems.
• Strong English communication and analytic skills.

Responsibilities

• Serve as the initial contact for technical inquiries with a customer-first mindset.
• Diagnose issues related to hardware, software, and network connectivity via phone and email.
• Configure and maintain computer systems and user accounts; manage access and passwords.
• Collaborate with Product Owners, Development Teams, and Technical Account Managers.
• Proactively maintain technical knowledge and document solutions in QuickBase.
• Escalate complex issues to higher-level teams when needed.
• Provide basic training and guidance to users on our technologies.

Skills

Experience 2-4 years

Windows OS

Hardware & Networking

English communication

Analytical skills

Project management

Education

Associate's degree

Tools

QuickBase

EMR/EHR

Healthcare IT systems

Job description

Cardinal Health, Inc. is seeking a Customer Experience Engineer to support clinical applications and technical inquiries.

You will translate business requirements into technical specs, maintain relationships with development and business teams, and drive standard processes while communicating across stakeholders. The role requires understanding business priorities, strong technical acumen, and the ability to translate information for non-technical audiences.