Hybrid Customer Success Engineer — Tech Support & UX
Cardinal Health, Inc.
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Cardinal Health, Inc. is seeking a Customer Experience Engineer to support clinical applications and healthcare workflows.
The role emphasizes translating business needs into technical specs, maintaining relationships with development teams, and delivering end-to-end support across our commercial technologies. The engineer should communicate clearly with both technical and non-technical stakeholders, stay current with industry trends, and engage in on-site collaboration at Cardinal Health Dublin
Qualifications
- 2–4 years of experience in customer support or technical roles.
- Associates degree or equivalent work experience.
- Proficient in Windows OS and Microsoft Office.
- Experience with hardware, printers, tablets, and networking.
- Healthcare workflow familiarity preferred.
Responsibilities
- Serve as primary contact for technical inquiries and provide clear explanations.
- Diagnose and resolve hardware, software, and network issues by phone or email.
- Configure and maintain computer systems, software, and peripherals; manage user accounts.
- Collaborate with Product Owners, Development Teams and Technical Account Managers.
- Maintain up-to-date knowledge of supported technologies and best practices.
- Log and prioritize support requests in QuickBase; document solutions.
- Escalate complex issues to higher-level teams when needed.
- Provide basic user training on our technologies.
Skills
Education
Tools
Job description
Cardinal Health, Inc. is seeking a Customer Experience Engineer to support clinical applications and healthcare workflows.
The role emphasizes translating business needs into technical specs, maintaining relationships with development teams, and delivering end-to-end support across our commercial technologies. The engineer should communicate clearly with both technical and non-technical stakeholders, stay current with industry trends, and engage in on-site collaboration at Cardinal Health Dublin
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
