Customer Experience Engineer - Hybrid Healthcare Tech

Cardinal Health, Inc.; Annapolis (MD); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health, Inc. seeks a Customer Experience Engineer to support clinical applications, translating business needs into technical specifications and working with Product Owners and developers to improve healthcare software.

You’ll diagnose issues, configure systems, and train users while collaborating across teams in a hybrid, Monday–Friday schedule. Strong communication and analytical skills are essential in a fast-paced environment.

Qualifications

• 2-4 years of experience preferred.
• Associates degree in related field or equivalent work experience preferred.
• Windows OS (all versions) and Microsoft Office expert preferred.
• Hardware and Networking proficiency preferred.
• Experience with healthcare or pharmacy workflows preferred.
• EMR / EHR, pharmacy management software, and/or healthcare billing software preferred.

Responsibilities

• Serve as the initial point of contact for technical inquiries with clear explanations for technical and non-technical users.
• Diagnose and resolve issues related to hardware, proprietary software, and network connectivity via phone and email.
• Configure and maintain computer systems, software applications, and peripherals; manage user accounts and permissions.
• Collaborate with Product Owners, Development Teams and Technical Account Managers to understand business purpose and customer workflows.
• Proactively develop and maintain technical knowledge of supported technologies; stay current with trends and best practices.
• Log, manage and prioritize support requests using QuickBase; document solutions to aid in future troubleshooting.
• Escalate complex issues to higher-level support when necessary.
• Provide basic training and guidance to users on our technologies.

Skills

Customer service mindset

Clear communication

Diagnosing & resolving issues

Technical communication

Analytical & project management

Collaboration & teamwork

Organizational skills

Education

Associates degree or equivalent

Tools

QuickBase

Job description

Cardinal Health, Inc. seeks a Customer Experience Engineer to support clinical applications, translating business needs into technical specifications and working with Product Owners and developers to improve healthcare software.

You’ll diagnose issues, configure systems, and train users while collaborating across teams in a hybrid, Monday–Friday schedule. Strong communication and analytical skills are essential in a fast-paced environment.