Customer Experience & E‑Commerce Team Leader

Whole Foods Market; Maple Grove (MN); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking an Associate Team Leader at our Minnesota store to support the Team Leader in elevating Customer Service & E-Commerce programs. You will help manage checkout experience, grocery delivery and pickup, and ensure safety, quality, and efficiency across the operation.

You will drive performance metrics, coach Team Members, and collaborate with store leadership and partners to deliver outstanding customer experiences while maintaining compliance and high morale.

Qualifications

• 18+ months of retail experience with at least 6 months in a supervisory role.
• Ability to manage dynamic customer flows and labor utilization.
• Strong analytical and written/verbal communication skills.
• Proficient with email, Microsoft Office, and basic retail systems.

Responsibilities

• Deliver outstanding customer experience and hold team members accountable for service.
• Balance in-store customer service with online order completion.
• Monitor customer flow and assign tasks to balance needs of all customers.
• Manage schedules to meet in-store and online order capacity within labor budgets.
• Identify process improvements and communicate findings to leadership.

Skills

Task management

Labor planning

Performance analysis

Communication

Interpersonal skills

Decision making

Tools

Microsoft Office

Retail systems

Dashboards

Job description

Whole Foods Market is seeking an Associate Team Leader at our Minnesota store to support the Team Leader in elevating Customer Service & E-Commerce programs. You will help manage checkout experience, grocery delivery and pickup, and ensure safety, quality, and efficiency across the operation.

You will drive performance metrics, coach Team Members, and collaborate with store leadership and partners to deliver outstanding customer experiences while maintaining compliance and high morale.