E-Commerce & Customer Experience Supervisor

Whole Foods Market, Inc; Saint Paul (MN); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market in Saint Paul, MN is seeking a Supervisor to support Customer Service & E-Commerce initiatives, overseeing checkout, online orders, and grocery pickup/delivery at the assigned store. You will lead a team, monitor performance metrics, manage labor and processes, and ensure health and safety standards are met.

You will coach Team Members, promote WFM values, and drive program execution while collaborating with store leadership and delivery partners to optimize the customer

Qualifications

• Retail experience required
• Ability to lift up to 50 lbs
• Flexibility to work nights, weekends, and holidays

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service quality.
• Establishes clear expectations balancing in-store service and online orders.
• Monitors customer flow and assigns service tasks accordingly.
• Seeks awareness of competitors and industry trends.
• Ensures effective responses to customer questions and concerns.
• Fosters collaboration with store leadership and partners (e.g., Amazon delivery).
• Maintains safety, compliance, and a positive team environment.
• Coaches and motivates Team Members to sustain a high-performing team.

Skills

Retail experience

Task management

Root cause analysis

Interpersonal skills

MS Office

Job description

Whole Foods Market in Saint Paul, MN is seeking a Supervisor to support Customer Service & E-Commerce initiatives, overseeing checkout, online orders, and grocery pickup/delivery at the assigned store. You will lead a team, monitor performance metrics, manage labor and processes, and ensure health and safety standards are met.

You will coach Team Members, promote WFM values, and drive program execution while collaborating with store leadership and delivery partners to optimize the customer