Customer Experience & E‑Commerce Lead

Whole Foods Market, Inc

Saint Paul (MN)

On-site

USD 27,000 - 42,000

Full time

6 days ago

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Benefits offered by this job

Whole Benefits

Store discount

Health & wellness programs

Job summary

Whole Foods Market in Saint Paul, MN is seeking a Customer Service & E‑Commerce Supervisor to oversee checkout flow, online orders, and in-store operations. You will lead daily tasks, coach Team Members, and partner with store leadership to ensure safety, quality, and a positive customer experience.

The role emphasizes process execution, workload balancing, and continuous improvement while maintaining store standards and health regulations.

Qualifications

12+ months retail experience.

Responsibilities

Delivers outstanding customer experience and holds Team Members accountable for service.
Balances in-store customer service with completing online orders.
Monitors customer flow and assigns service tasks accordingly.
Seeks awareness of competitors and industry trends.
Responds effectively to customer questions and concerns.
Supports collaboration with store leadership and partners, including Amazon drivers.
Fosters teamwork, respect and morale.
Maintains safety and security standards for the team.
Ensures compliance with regulatory rules.
Coaches and motivates Team Members to sustain high performance.
Keeps workspaces clean and orderly, including staging areas and coolers.
Protects equipment and contributes to process improvements.
Communicates and models company values and leadership principles.