Customer Experience & E‑Commerce Team Leader

Whole Foods Market; Jackson (MS); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market in Jackson, MS seeks an Associate Team Leader to support the Team Leader in delivering exceptional checkout and online order fulfillment. You will drive safety, efficiency, and customer experience while guiding Team Members and participating in hiring and development.

The role emphasizes managing daily operations, labor utilization, and adherence to store processes, with a focus on improving online order performance and in-store service quality.

Qualifications

• Retail experience with supervisory exposure.
• Ability to analyze performance metrics and identify root causes.
• Strong communication and leadership skills.
• Proficient with MS Office and retail software.

Responsibilities

• Delivers outstanding customer experience and holds team accountable.
• Balances in-store service with online order completion.
• Monitors in-store and online customer flow and assigns tasks.
• Maintains staffing levels and schedules within labor budget.
• Supports collaboration with store leadership and partners.

Skills

Task management

Labor utilization

Performance analysis

Communication

Team leadership

MS Office

Retail dashboards

Tools

MS Office

Retail dashboards

Job description

Whole Foods Market in Jackson, MS seeks an Associate Team Leader to support the Team Leader in delivering exceptional checkout and online order fulfillment. You will drive safety, efficiency, and customer experience while guiding Team Members and participating in hiring and development.

The role emphasizes managing daily operations, labor utilization, and adherence to store processes, with a focus on improving online order performance and in-store service quality.