Customer Experience & Online Orders Team Lead

Whole Foods Market; Houston (TX); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Financial wellness

Job summary

Whole Foods Market seeks an Associate Team Leader to support the Team Leader in driving checkout experiences and managing grocery delivery/pickup at the store. You will lead assign tasks, monitor performance, and coach Team Members while ensuring safety and regulatory compliance.

You will collaborate with store leaders and external partners to optimize efficiency, improve pick processes, and maintain high morale across shifts.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Establishes balance between in-store customer service and online orders.
• Monitors customer flow and assigns service and online order tasks.
• Manages schedule to meet in-store needs and online capacity within labor budget.
• Responds to customer questions and concerns promptly and professionally.
• Fosters collaboration with store leadership and partners like Amazon delivery drivers.
• Promotes safety, compliance, and positive team morale.

Skills

Task management

Labor utilization

Performance analysis

Communication

Interpersonal skills

Leadership

Email proficiency

Mobile apps & dashboards

Tools

Microsoft Office

Retail systems

Job description

Whole Foods Market seeks an Associate Team Leader to support the Team Leader in driving checkout experiences and managing grocery delivery/pickup at the store. You will lead assign tasks, monitor performance, and coach Team Members while ensuring safety and regulatory compliance.

You will collaborate with store leaders and external partners to optimize efficiency, improve pick processes, and maintain high morale across shifts.