Customer Experience & E-Commerce Team Lead

Whole Foods Market IP. L.P.; Wellesley (MA); On-site; USD 30,000 - 48,000; Full time

Job summary

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in running Customer Service and E-Commerce programs, including checkout, grocery delivery, and pickup at the assigned store in Massachusetts. The role emphasizes safety, quality of online orders, pickup experience, team productivity, and program execution.

You will monitor KPIs, balance in-store and online demands, and help manage labor utilization, scheduling, and adherence to processes and health regulations.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service quality.
• Establishes balance between in-store customer service and online order completion.
• Monitors in-store and online customer flow; assigns related tasks and manages workload.
• Monitors schedule to meet in-store needs and online order capacity while respecting labor budget.
• Develops, coaches, and motivates Team Members to sustain high performance and low turnover.

Skills

Task management

Labor utilization

Performance metrics

Communication

Interpersonal skills

Mentoring

Leadership

MS Office

Retail dashboards

Education

Retail experience

Tools

Retail systems

Retail dashboards

Microsoft Office

Job description

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in running Customer Service and E-Commerce programs, including checkout, grocery delivery, and pickup at the assigned store in Massachusetts. The role emphasizes safety, quality of online orders, pickup experience, team productivity, and program execution.

You will monitor KPIs, balance in-store and online demands, and help manage labor utilization, scheduling, and adherence to processes and health regulations.