Customer Experience & E‑Commerce Team Lead

Whole Foods Market; Nashua (NH); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Nashua, NH is seeking an Associate Team Leader to support the Team Leader in running the checkout area and grocery delivery/pickup programs.

You will focus on safety, quality of online orders, pickup experience, and team productivity, while monitoring KPIs and ensuring compliant store operations. This role involves coaching, hiring involvement, and upholding health and safety standards.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Proficient with email, Microsoft Office, and operations-related applications.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns related tasks.

Skills

Retail experience

Supervisory experience

Customer service

Tools

Microsoft Office

Mobile apps

Dashboards

Job description

Whole Foods Market in Nashua, NH is seeking an Associate Team Leader to support the Team Leader in running the checkout area and grocery delivery/pickup programs.

You will focus on safety, quality of online orders, pickup experience, and team productivity, while monitoring KPIs and ensuring compliant store operations. This role involves coaching, hiring involvement, and upholding health and safety standards.