E-Commerce & In-Store Service Team Lead

Whole Foods Market; Bedford (MA); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Bedford, MA is seeking an Associate Team Leader to support the Team Leader in Customer Service and E‑Commerce initiatives. You will help manage checkout, grocery delivery and pickup, and ensure a safe, efficient in‑store experience while guiding a high‑performing team.

The role emphasizes monitoring KPIs, managing labor, and coaching Team Members to deliver outstanding service. This position may involve hiring activities and adherence to health and safety regulations.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Physical ability to lift 50 lbs.
• Strong analytical and leadership capabilities.
• Proficient with email, Microsoft Office, and dashboards/store systems.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes balance between in-store customer service and online orders.
• Monitors in-store and online customer flow; assigns tasks accordingly.
• Monitors schedule to meet in-store needs, online order capacity, and labor budget.
• Keeps knowledge of competitors and industry trends up to date.
• Responds effectively to questions, requests, or concerns.
• Collaborates with department leaders, store leadership, and 1P/3P partners (e.g., Amazon drivers).
• Fosters a positive environment of teamwork and morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with regulatory rules and standards.
• Coaches and motivates Team Members to sustain high performance and reduce turnover.
• Keeps workspaces clean (staging area, coolers).
• Secures equipment such as MSRs, phones, currency counters.
• Identifies process improvements and implements changes.
• Models WFM values and leadership principles in daily work.

Skills

Task management

Labor utilization

Customer experience

Analytical skills

Leadership

Communication

Team building

Problem solving

Microsoft Office

Retail operations

Tools

Microsoft Office

Job description

Whole Foods Market in Bedford, MA is seeking an Associate Team Leader to support the Team Leader in Customer Service and E‑Commerce initiatives. You will help manage checkout, grocery delivery and pickup, and ensure a safe, efficient in‑store experience while guiding a high‑performing team.

The role emphasizes monitoring KPIs, managing labor, and coaching Team Members to deliver outstanding service. This position may involve hiring activities and adherence to health and safety regulations.