Customer Experience Lead — E‑Commerce & In-Store Ops

Whole Foods Market; Cambridge (MA); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Cambridge, MA is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout, delivery, and pickup operations. You will focus on safety, order accuracy, and a high-quality pickup experience while driving team productivity and program execution.

You will monitor KPI metrics in-store and through online channels, coach team members, and collaborate with store leaders and 1P/3P partners to ensure compliant, efficient operations and excellent

Qualifications

• 12+ months retail experience.
• Ability to manage multiple customer flows and tasks.
• Strong communication and coaching abilities.
• Proficient with email and standard office software.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable.
• Balances in-store service with online order completion.
• Monitors customer flow and assigns tasks accordingly.
• Collaborates with store leadership and 1P/3P partners.
• Develops and mentors Team Members to reduce turnover.

Skills

Task management

Analysis

Interpersonal skills

Teaching others

Email proficiency

Tools

MS Office

Job description

Whole Foods Market in Cambridge, MA is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout, delivery, and pickup operations. You will focus on safety, order accuracy, and a high-quality pickup experience while driving team productivity and program execution.

You will monitor KPI metrics in-store and through online channels, coach team members, and collaborate with store leaders and 1P/3P partners to ensure compliant, efficient operations and excellent