Customer Service & E-Commerce Operations Supervisor

Whole Foods Market; Bedford (MA); On-site; USD 24,108 - 41,603; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness support

Health & wellness support programs

Job summary

Whole Foods Market in Bedford, Massachusetts is seeking a Supervisor to support the Customer Service & E-Commerce programs. In this role, you will focus on ensuring an excellent customer experience both in-store and online, driving safety and quality in operations.

The ideal candidate will have over 12 months of retail experience and strong team management skills. You will also monitor key performance metrics and work to enhance team productivity while ensuring compliance with health and safety standards.

Whole Foods offers a competitive wage and various benefits, including store discounts and paid time off.

Qualifications

• 12+ months retail experience.

Responsibilities

• Deliver outstanding customer experience and hold Team Members accountable.
• Monitor in-store and online customer flow and assign tasks accordingly.
• Ensure compliance with health and safety regulations.
• Develop and mentor Team Members.

Skills

Task management

Analysis skills

Interpersonal skills

Team building

Customer relationship skills

Tools

Microsoft Office

Operations-related applications

Job description

Whole Foods Market in Bedford, Massachusetts is seeking a Supervisor to support the Customer Service & E-Commerce programs. In this role, you will focus on ensuring an excellent customer experience both in-store and online, driving safety and quality in operations.

The ideal candidate will have over 12 months of retail experience and strong team management skills. You will also monitor key performance metrics and work to enhance team productivity while ensuring compliance with health and safety standards.

Whole Foods offers a competitive wage and various benefits, including store discounts and paid time off.