Customer Experience & E-Commerce Supervisor

Whole Foods Market, Inc; Thousand Oaks (CA); Sur place; USD 27 000 - 42 000; Plein temps

Avantages offerts par ce poste

Whole Benefits

Store discount

Paid time off

Résumé du poste

Whole Foods Market in Thousand Oaks is seeking a Supervisors to support Customer Service & E-Commerce programs, leading checkout, delivery and pickup operations at the store. You will drive safety, order accuracy, team productivity, and program execution to ensure a smooth customer experience.

You will monitor performance metrics, coach Team Members, and collaborate with store leadership and 1P/3P partners. A strong service mindset and retail experience are essential.

Qualifications

• 12+ months retail experience.
• Ability to balance in-store service with online order tasks.
• Strong communication and coaching abilities.
• Comfort with Microsoft Office and email tools.

Responsabilités

• Delivers outstanding customer experience and holds team accountable.
• Monitors customer flow and assigns tasks for in-store and online orders.
• Supports relationships with store leadership and partners.
• Coaches and motivates Team Members to sustain high performance.
• Ensures safety, cleanliness, and regulatory compliance.

Connaissances

Task management

Analytical skills

Interpersonal skills

Team mentoring

Email communication

MS Office

Outils

MS Office

Email

Operations software

Description du poste

Whole Foods Market in Thousand Oaks is seeking a Supervisors to support Customer Service & E-Commerce programs, leading checkout, delivery and pickup operations at the store. You will drive safety, order accuracy, team productivity, and program execution to ensure a smooth customer experience.

You will monitor performance metrics, coach Team Members, and collaborate with store leadership and 1P/3P partners. A strong service mindset and retail experience are essential.