E‑Commerce & Customer Service Supervisor

Whole Foods Market; Huntington Beach (CA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market, Inc. in Huntington Beach is seeking a Supervisor to support Customer Service & E-Commerce programs. You will lead processes that support checkout, grocery delivery and pickup at your assigned store, focusing on safety, quality, and a smooth pickup experience.

You will monitor KPIs in-store and ensure efficient labor utilization, adherence to pick processes, and execution of tasks for E-Commerce. You will coach Team Members and partner with store leadership to meet goals.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes clear expectations balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns tasks balancing needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures effective response to customer questions, requests, and concerns.
• Supports relationships with departmental leaders, store leadership, and partners (1P/3P).
• Fosters a positive environment of teamwork, mutual respect, and morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members to sustain high performance.
• Maintains cleanliness of workspaces and equipment security.
• Proactively identifies process improvement opportunities.
• Communicates and models WFM values and leadership principles.

Skills

Task management

Root-cause analysis

Interpersonal skills

Mentoring/Coaching

Email proficiency

Tools

MS Office

Job description

Whole Foods Market, Inc. in Huntington Beach is seeking a Supervisor to support Customer Service & E-Commerce programs. You will lead processes that support checkout, grocery delivery and pickup at your assigned store, focusing on safety, quality, and a smooth pickup experience.

You will monitor KPIs in-store and ensure efficient labor utilization, adherence to pick processes, and execution of tasks for E-Commerce. You will coach Team Members and partner with store leadership to meet goals.