E-Commerce & Customer Service Supervisor

Whole Foods Market; Chamblee (GA); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Job summary

Whole Foods Market, Inc. is seeking a Supervisor to support Customer Service & E‑Commerce programs at the assigned store. You will lead daily operations, monitor KPI metrics, manage labor utilization, and drive a safe, high-performing team delivering outstanding customer experiences.

You will mentor Team Members, ensure adherence to health, safety, and store processes, and collaborate with 1P/3P partners to optimize in-store and online order fulfillment.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service quality.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow and assigns tasks accordingly.
• Keeps leadership informed of customer service performance and trends.
• Ensures safety, security, and regulatory compliance in daily operations.
• Develops, coaches and motivates Team Members to sustain high performance.
• Maintains cleanliness and equipment security; supports process improvements.

Skills

Task management

Root-cause analysis

Interpersonal skills

Team building

MS Office / Email proficiency

Job description

Whole Foods Market, Inc. is seeking a Supervisor to support Customer Service & E‑Commerce programs at the assigned store. You will lead daily operations, monitor KPI metrics, manage labor utilization, and drive a safe, high-performing team delivering outstanding customer experiences.

You will mentor Team Members, ensure adherence to health, safety, and store processes, and collaborate with 1P/3P partners to optimize in-store and online order fulfillment.