Customer Service & E‑Commerce Supervisor

Whole Foods Market, Inc; Schererville (IN); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Job summary

Whole Foods Market, Inc. in the United States is seeking a Supervisor to support Customer Service and E‑Commerce at the assigned store. You will lead checkout experiences, grocery delivery and pickup, and ensure safety, quality, and timely order completion while coaching team members.

You will monitor metrics, manage labor, build productive relationships with store leadership and partners, and drive continuous improvements in processes and customer experience.

Qualifications

• Minimum 12 months of retail experience required.
• Must be able to lift 50 lbs.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience and accountability for team members.
• Balances in-store service with online order completion.
• Monitors customer flow and assigns tasks accordingly.
• Seeks awareness of competitors and industry trends.
• Ensures timely responses to customer questions and concerns.
• Maintains safety and security standards and professional work environment.
• Coaches and motivates team members to sustain high performance.

Skills

Task management

Root cause analysis

Interpersonal skills

Mentoring

Office software

Tools

Microsoft Office

Job description

Whole Foods Market, Inc. in the United States is seeking a Supervisor to support Customer Service and E‑Commerce at the assigned store. You will lead checkout experiences, grocery delivery and pickup, and ensure safety, quality, and timely order completion while coaching team members.

You will monitor metrics, manage labor, build productive relationships with store leadership and partners, and drive continuous improvements in processes and customer experience.