Customer Experience & E-Commerce Supervisor

Whole Foods Market; Westlake Village (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market in Westlake Village, CA seeks a Supervisor to support Customer Service and E‑Commerce programs. You’ll lead checkout and online order processes, monitor KPI metrics, manage capacity and labor, and ensure safe, quality service for customers.

You will mentor Team Members, collaborate with store leadership and 1P/3P partners, and uphold health and safety standards while promoting Whole Foods Market values.

Qualifications

• Retail experience is required (12+ months).
• Strong analysis to root cause underperformance.
• Excellent interpersonal, motivational and team-building skills.
• Capable of teaching others in a positive manner.
• Proficient with email, Microsoft Office, and operations applications.

Responsibilities

• Delivers outstanding customer experience and holds team accountable.
• Establishes expectations balancing in-store service and online orders.
• Monitors customer flow and assigns tasks to balance needs.
• Engages with store leadership and partners (1P/3P).
• Maintains safety, security and regulatory compliance.
• Coaches and motivates Team Members to high performance.
• Ensures cleanliness and proper use of equipment.

Skills

Task management

Root cause analysis

Interpersonal skills

Mentoring

Office software

Tools

MS Office

Job description

Whole Foods Market in Westlake Village, CA seeks a Supervisor to support Customer Service and E‑Commerce programs. You’ll lead checkout and online order processes, monitor KPI metrics, manage capacity and labor, and ensure safe, quality service for customers.

You will mentor Team Members, collaborate with store leadership and 1P/3P partners, and uphold health and safety standards while promoting Whole Foods Market values.