Customer Experience Dispatcher - Start an Operations Career

Kaizen Lab Inc.; Winthrop Harbor (IL); On-site; USD 41,000 - 54,000; Full time

Job summary

All Fleet Inc. is seeking a customer service professional to grow into an operations dispatch role. No trucking or dispatch experience is required, and candidates from fast-paced service backgrounds are encouraged to apply.

You will learn dispatch software and drive efficiency for service calls and repairs. The role emphasizes caring for customers, dependability, urgency, and attention to detail, with a first shift from 8:00 AM to 4:30 PM, on-site in Winthrop Harbor, IL.

Qualifications

• No prior dispatch experience required.
• Experience in fast-paced customer service environments is valued.
• Willingness to learn dispatch processes.

Responsibilities

• Answer calls from commercial drivers and fleet customers.
• Gather accurate breakdown information.
• Dispatch mobile repair technicians.
• Keep customers updated throughout the service call.
• Help technicians get the information and support they need.
• Track every job from the first phone call through completion.
• Review notes, photos, forms, and service documentation.
• Make sure nothing gets missed or left unfinished.

Skills

Customer service

Dependable

Attention to detail

Urgency

Tools

Dispatch software

Job description

All Fleet Inc. is seeking a customer service professional to grow into an operations dispatch role. No trucking or dispatch experience is required, and candidates from fast-paced service backgrounds are encouraged to apply.

You will learn dispatch software and drive efficiency for service calls and repairs. The role emphasizes caring for customers, dependability, urgency, and attention to detail, with a first shift from 8:00 AM to 4:30 PM, on-site in Winthrop Harbor, IL.