Night-Shift Dispatch & Customer Experience Specialist

All-Fleet-Inc; Winthrop Harbor (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

All Fleet Inc. is hiring an Overnight Customer Experience Dispatcher for our 24/7 operations center in Winthrop Harbor, Illinois. The role requires alertness, responsibility, and the ability to deliver outstanding service without supervision.

No prior trucking or dispatch experience is required, as training will be provided. You will answer overnight breakdown calls, gather driver and vehicle information, dispatch technicians, track progress, and keep customers informed with clear updates.

Qualifications

• Ability to work overnight and stay focused.
• Willingness to be trained.

Responsibilities

• Answer overnight breakdown calls
• Gather accurate driver, vehicle, and location information
• Dispatch the closest qualified technician
• Track technicians as they travel to and work at the location
• Provide customers with clear and timely updates
• Help technicians obtain the information they need
• Monitor every open job and follow up on delays
• Review completion notes, photos, and documentation
• Prepare a detailed handoff for the morning team

Skills

Customer service

Overnight shift

Clear communication

Problem solving

Job description

All Fleet Inc. is hiring an Overnight Customer Experience Dispatcher for our 24/7 operations center in Winthrop Harbor, Illinois. The role requires alertness, responsibility, and the ability to deliver outstanding service without supervision.

No prior trucking or dispatch experience is required, as training will be provided. You will answer overnight breakdown calls, gather driver and vehicle information, dispatch technicians, track progress, and keep customers informed with clear updates.