Entry-Level Dispatch Agent: Customer Care for Fleet

All-Fleet-Inc; Winthrop Harbor (IL); On-site; USD 38,000 - 54,000; Full time

Job summary

All Fleet Inc. is seeking a customer service professional to grow into dispatch and operations. No prior trucking or dispatch experience required, we will teach you the rest.

You will handle calls from drivers and fleet customers, gather breakdown information, dispatch mobile repair technicians, and keep customers updated through every step of the service call, focusing on accuracy and timeliness. This is a first-shift, on-site role in Winthrop Harbor, IL.

Qualifications

• No prior trucking or dispatch experience required.
• Experience in fast-paced customer service environments welcome.
• Must be dependable and able to stay calm during rush periods.
• Willingness to learn dispatch software and company processes.

Responsibilities

• Answer calls from commercial drivers and fleet customers
• Gather accurate breakdown information
• Dispatch mobile repair technicians
• Keep customers updated throughout the service call
• Help technicians get the information and support they need
• Track every job from the first phone call through completion
• Review notes, photos, forms, and service documentation
• Make sure nothing gets missed or left unfinished

Skills

Communication

Customer service

Calm under pressure

Dependability

Attention to detail

Job description

All Fleet Inc. is seeking a customer service professional to grow into dispatch and operations. No prior trucking or dispatch experience required, we will teach you the rest.

You will handle calls from drivers and fleet customers, gather breakdown information, dispatch mobile repair technicians, and keep customers updated through every step of the service call, focusing on accuracy and timeliness. This is a first-shift, on-site role in Winthrop Harbor, IL.