FIRST SHIFT OPERATIONS COORDINATOR

Kaizen Lab Inc.; Winthrop Harbor (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

All Fleet Inc. seeks a First Shift Operations Coordinator for our 24/7 dispatch center in Winthrop Harbor, IL. You will coordinate breakdown responses, collect details, and dispatch technicians, owning each case until resolution.

Ideal candidates communicate professionally, work with urgency, and follow established procedures. This role suits those with hospitality or service industry backgrounds transitioning to operations, with on-site work in Winthrop Harbor.

Qualifications

• Customer service experience in high-standard environments.
• Ability to communicate professionally and clearly.
• Owning a situation until a solution is reached.

Responsibilities

• Speak with drivers and customers experiencing breakdowns.
• Collect locations, unit information, and complaint details.
• Find and dispatch the right technician.
• Provide updates and prevent customer chase.
• Track service calls and follow up on delays.
• Support technicians with information and forms.
• Identify missing information before it causes issues.
• Ensure calls are documented properly.
• Communicate unresolved issues to the next shift.

Skills

Customer service

Professional communication

Ownership

Learning quickly

Proactive problem solving

Punctuality

Coaching welcomed

Time management

Job description

READY TO TURN YOUR CUSTOMER SERVICE SKILLS INTO A CAREER?

All Fleet Inc. is hiring a First Shift Operations Coordinator for our 24/7 dispatch center in Winthrop Harbor, Illinois.

This is an opportunity for a high-performing customer service professional to move into a fast-paced operations role with real responsibility.

You do not need to know trucks. You do not need previous dispatch experience. You need to communicate well, learn quickly, take ownership, and genuinely care about helping people.

When a commercial truck breaks down, you will help coordinate the solution.

YOUR RESPONSIBILITIES

• Speak with drivers and customers experiencing breakdowns
• Collect accurate locations, unit information, and complaint details
• Find and dispatch the right technician
• Provide clear updates without making customers chase us
• Track service calls and follow up on delays
• Support technicians with information, forms, and customer requirements
• Identify missing information before it becomes a problem
• Make sure completed calls are properly documented
• Communicate unresolved issues clearly to the next shift

OUR IDEAL CANDIDATE

• Works with urgency without becoming careless
• Communicates professionally and confidently
• Remains composed when several things happen at once
• Follows systems and procedures consistently
• Notices what needs to be done and takes action
• Accepts coaching and wants to improve
• Takes responsibility instead of making excuses
• Arrives on time and ready to perform

If you have succeeded in hospitality, food service, retail, banking, healthcare scheduling, customer support, or another high-standard service environment, your skills may transfer perfectly into this position.

This is not a position where you answer a phone and pass the problem to someone else. You will own the situation until the customer has a solution.

SCHEDULE: First Shift | 8:00 AM to 4:30 PM

LOCATION: On-site in Winthrop Harbor, IL