CUSTOMER EXPERIENCE DISPATCHER | FIRST SHIFT

Kaizen Lab Inc.; Winthrop Harbor (IL); On-site; USD 41,000 - 54,000; Full time

Job summary

All Fleet Inc. is seeking a customer service professional to grow into an operations dispatch role. No trucking or dispatch experience is required, and candidates from fast-paced service backgrounds are encouraged to apply.

You will learn dispatch software and drive efficiency for service calls and repairs. The role emphasizes caring for customers, dependability, urgency, and attention to detail, with a first shift from 8:00 AM to 4:30 PM, on-site in Winthrop Harbor, IL.

Qualifications

• No prior dispatch experience required.
• Experience in fast-paced customer service environments is valued.
• Willingness to learn dispatch processes.

Responsibilities

• Answer calls from commercial drivers and fleet customers.
• Gather accurate breakdown information.
• Dispatch mobile repair technicians.
• Keep customers updated throughout the service call.
• Help technicians get the information and support they need.
• Track every job from the first phone call through completion.
• Review notes, photos, forms, and service documentation.
• Make sure nothing gets missed or left unfinished.

Skills

Customer service

Dependable

Attention to detail

Urgency

Tools

Dispatch software

Job description

YOU'RE ALREADY GREAT WITH PEOPLE. WE'LL TEACH YOU DISPATCH.

All Fleet Inc. is looking for an exceptional customer service professional who is ready to build a career in operations.

You do not need previous trucking or dispatch experience.

You may currently work in a restaurant, hotel, retail store, medical office, call center, or another fast-paced environment where customers expect outstanding service.

What matters is how you work.

Are you dependable? Do you stay calm when it gets busy? Do you notice problems and take care of them? Are you the person your team counts on during a rush?

If so, we want to meet you.

WHAT YOU WILL DO

• Answer calls from commercial drivers and fleet customers
• Gather accurate breakdown information
• Dispatch mobile repair technicians
• Keep customers updated throughout the service call
• Help technicians get the information and support they need
• Track every job from the first phone call through completion
• Review notes, photos, forms, and service documentation
• Make sure nothing gets missed or left unfinished

WE CAN TEACH YOU

• Our dispatch software
• Truck and trailer terminology
• How to coordinate roadside repairs
• How to track and document service calls
• Our systems, processes, and customer requirements

WHAT WE CANNOT TEACH

• Caring about the customer
• Personal responsibility
• Dependability
• Urgency
• Attention to detail
• The desire to do the job right

  The standard is high because our customers depend on us when their equipment is down and every minute matters.

  SCHEDULE: First Shift | 8:00 AM to 4:30 PM

  LOCATION: On-site in Winthrop Harbor, IL

  We can teach you dispatch. We cannot teach someone to care.