Second-Shift Fleet Dispatch & Customer Care Specialist

Kaizen Lab Inc.; Winthrop Harbor (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

All Fleet Inc. in Winthrop Harbor, IL is seeking a Second Shift Customer Care Dispatch Specialist to support our operations center. You will answer calls, gather details, and dispatch mobile technicians to keep drivers informed around the clock.

Ideal candidates have strong customer service instincts and communications skills, with the ability to stay organized in a fast-moving environment. Previous dispatch experience is not required.

Qualifications

• Experience in hospitality, restaurants, retail, healthcare, or customer service.
• Friendly and professional under pressure.
• Ability to handle multiple priorities.
• Willingness to take ownership and see issues through to resolution.

Responsibilities

• Answer incoming breakdown calls
• Gather complete and accurate information
• Dispatch mobile repair technicians
• Communicate estimated arrival times and job updates
• Follow up on active service calls
• Help technicians with paperwork and customer requirements
• Recognize delays and take action
• Verify completion notes, photos, and forms
• Prepare accurate handoffs for overnight dispatch

Skills

Customer service

Communication

Organization

Job description

All Fleet Inc. in Winthrop Harbor, IL is seeking a Second Shift Customer Care Dispatch Specialist to support our operations center. You will answer calls, gather details, and dispatch mobile technicians to keep drivers informed around the clock.

Ideal candidates have strong customer service instincts and communications skills, with the ability to stay organized in a fast-moving environment. Previous dispatch experience is not required.