First-Shift Dispatch & Operations Coordinator

All-Fleet-Inc; Winthrop Harbor (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

All Fleet Inc. in Winthrop Harbor, IL is hiring a First Shift Operations Coordinator for our 24/7 dispatch center. You will coordinate breakdown solutions, speak with drivers and customers, and learn quick, high-responsibility dispatch operations.

Dedicated to caring for customers, this role requires urgent, organized communication and ownership of issues from start to finish. On-site with a team that handles fast-paced service needs daily.

Qualifications

• Experience delivering high-quality customer service in fast-paced environments.
• Ability to communicate clearly and professionally with drivers and customers.
• Proactive problem solving and ownership of issues from start to finish.

Responsibilities

• Speak with drivers and customers experiencing breakdowns and coordiante dispatch.
• Collect accurate locations, unit information, and complaint details for faster resolution.
• Identify the right technician and provide timely, clear updates to customers.
• Document calls accurately and ensure unresolved issues are handed off smoothly to the next shift.
• Track service calls and follow up on delays to minimize downtime.
• Support technicians with required information, forms, and customer requirements.

Skills

Customer service

Communication

Problem solving

Ownership

Job description

All Fleet Inc. in Winthrop Harbor, IL is hiring a First Shift Operations Coordinator for our 24/7 dispatch center. You will coordinate breakdown solutions, speak with drivers and customers, and learn quick, high-responsibility dispatch operations.

Dedicated to caring for customers, this role requires urgent, organized communication and ownership of issues from start to finish. On-site with a team that handles fast-paced service needs daily.