FIRST SHIFT OPERATIONS COORDINATOR

All-Fleet-Inc; Winthrop Harbor (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

All Fleet Inc. in Winthrop Harbor, IL is hiring a First Shift Operations Coordinator for our 24/7 dispatch center. You will coordinate breakdown solutions, speak with drivers and customers, and learn quick, high-responsibility dispatch operations.

Dedicated to caring for customers, this role requires urgent, organized communication and ownership of issues from start to finish. On-site with a team that handles fast-paced service needs daily.

Qualifications

• Experience delivering high-quality customer service in fast-paced environments.
• Ability to communicate clearly and professionally with drivers and customers.
• Proactive problem solving and ownership of issues from start to finish.

Responsibilities

• Speak with drivers and customers experiencing breakdowns and coordiante dispatch.
• Collect accurate locations, unit information, and complaint details for faster resolution.
• Identify the right technician and provide timely, clear updates to customers.
• Document calls accurately and ensure unresolved issues are handed off smoothly to the next shift.
• Track service calls and follow up on delays to minimize downtime.
• Support technicians with required information, forms, and customer requirements.

Skills

Customer service

Communication

Problem solving

Ownership

Job description

READY TO TURN YOUR CUSTOMER SERVICE SKILLS INTO A CAREER?

All Fleet Inc. is hiring a First Shift Operations Coordinator for our 24/7 dispatch center in Winthrop Harbor, Illinois.

This is an opportunity for a high-performing customer service professional to move into a fast-paced operations role with real responsibility.

You do not need to know trucks. You do not need previous dispatch experience. You need to communicate well, learn quickly, take ownership, and genuinely care about helping people.

When a commercial truck breaks down, you will help coordinate the solution.

YOUR RESPONSIBILITIES

• Speak with drivers and customers experiencing breakdowns
• Collect accurate locations, unit information, and complaint details
• Find and dispatch the right technician
• Provide clear updates without making customers chase us
• Track service calls and follow up on delays
• Support technicians with information, forms, and customer requirements
• Identify missing information before it becomes a problem
• Make sure completed calls are properly documented
• Communicate unresolved issues clearly to the next shift

OUR IDEAL CANDIDATE

• Works with urgency without becoming careless
• Communicates professionally and confidently
• Remains composed when several things happen at once
• Follows systems and procedures consistently
• Notices what needs to be done and takes action
• Accepts coaching and wants to improve
• Takes responsibility instead of making excuses
• Arrives on time and ready to perform

If you have succeeded in hospitality, food service, retail, banking, healthcare scheduling, customer support, or another high-standard service environment, your skills may transfer perfectly into this position.

This is not a position where you answer a phone and pass the problem to someone else. You will own the situation until the customer has a solution.

SCHEDULE: First Shift | 8:00 AM to 4:30 PM

LOCATION: On-site in Winthrop Harbor, IL

We can teach you dispatch. We cannot teach someone to care.