Customer Service & Delivery Coordinator

Raymour & Flanigan Furniture and Mattresses; West Deptford Township (NJ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Profit sharing

Cross training

Annual breakfast prepared by owners

Job summary

Raymour & Flanigan in New Jersey is seeking a Customer Service Representative to assist customers with deliveries, payments, and questions. You will work independently and as part of a small team to ensure an exceptional shopping experience.

The role requires friendly, professional service, strong communication, and the ability to multitask in a fast-paced environment, including weekends and holidays.

Qualifications

• Consistently provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multitask within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Responsibilities

• Schedule deliveries and coordinate timelines with customers.
• Manage payments and process transactions.
• Acknowledge customer questions and concerns with clear, courteous responses.
• Work independently and as part of a small team to enhance the customer shopping experience.
• Uphold Raymour & Flanigan's service standards while supporting sales and operations.

Skills

Communication

Interpersonal skills

Multitasking

Problem solving

Flexibility

Job description

Raymour & Flanigan in New Jersey is seeking a Customer Service Representative to assist customers with deliveries, payments, and questions. You will work independently and as part of a small team to ensure an exceptional shopping experience.

The role requires friendly, professional service, strong communication, and the ability to multitask in a fast-paced environment, including weekends and holidays.