Customer Service Lead — Elevate the Customer Experience

Raymour & Flanigan Furniture and Mattresses; Newington (CT); On-site; USD 22,000 - 30,000; Full time

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Lead to help manage deliveries, process payments, and address customer questions. You will bridge the gap between customers and operations while supporting a small team to elevate the shopping experience.

The ideal candidate provides genuine, friendly, and professional service, with strong communication, listening, and multitasking skills in a fast-paced retail environment. Flexibility for a retail schedule is required.

Qualifications

• Genuine, friendly, and professional service.
• Excellent listening and communication in person and on the phone.
• Ability to multi-task in a fast-paced service environment.
• Liaison between senior leadership and team members.
• Resolve escalated customer issues.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Support a small team to enhance the customer shopping experience.
• Provide accurate product knowledge and resolve inquiries.
• Maintain high level of customer satisfaction and service excellence.

Skills

Communication skills

Interpersonal skills

Organizational skills

Active listening

Multi-tasking

Customer service

Problem-solving

Flexibility

CRM software

Tools

CRM software

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Lead to help manage deliveries, process payments, and address customer questions. You will bridge the gap between customers and operations while supporting a small team to elevate the shopping experience.

The ideal candidate provides genuine, friendly, and professional service, with strong communication, listening, and multitasking skills in a fast-paced retail environment. Flexibility for a retail schedule is required.