Customer Experience Lead

Raymour & Flanigan Furniture and Mattresses; Avon (CT); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Lead to bridge the gap between customer expectations and delivery execution. You will coordinate deliveries, manage payments, and guide a small team to ensure a superior shopping experience.

The role requires delivering friendly, professional service, excellent communication, and the ability to multitask in a fast-paced retail environment. Weekend and holiday schedules are expected.

Qualifications

• Proven ability to lead a small team
• Strong written and verbal communication
• Experience handling deliveries and customer inquiries

Responsibilities

• Lead customer service team to ensure high customer satisfaction.
• Assist customers with deliveries and payments, resolving questions promptly.
• Mentor and support team members; escalate issues to leadership when needed.

Skills

Customer service

Communication skills

Multitasking

Active listening

Empathy

Conflict resolution

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Lead to bridge the gap between customer expectations and delivery execution. You will coordinate deliveries, manage payments, and guide a small team to ensure a superior shopping experience.

The role requires delivering friendly, professional service, excellent communication, and the ability to multitask in a fast-paced retail environment. Weekend and holiday schedules are expected.