Customer Experience Specialist

Raymour & Flanigan Furniture and Mattresses; North Haven (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to guide customers from purchase through delivery, answer questions, process payments, and ensure a seamless shopping experience.

You’ll work both independently and with a small team to uphold our commitment to friendly, professional service, flexible retail hours including days, nights, weekends and events, and a positive customer journey.

Qualifications

• Consistently to provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customers' concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Responsibilities

• As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase.
• You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns.
• You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Skills

Customer service

Communication skills

Multitasking

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to guide customers from purchase through delivery, answer questions, process payments, and ensure a seamless shopping experience.

You’ll work both independently and with a small team to uphold our commitment to friendly, professional service, flexible retail hours including days, nights, weekends and events, and a positive customer journey.